Frequently Asked Questions

You must be at least 21 years old to register and play at 90gili. This is a strict requirement under Philippine gaming regulations and PAGCOR guidelines. We verify the age of all players during our Know Your Customer (KYC) process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take this rule seriously — no exceptions.

To complete identity verification at 90gili, you'll need to submit a clear photo or scan of one of the following valid Philippine government-issued IDs:

• Philippine Passport
• Driver's Licence (LTO-issued)
• PhilSys National ID
• SSS ID or UMID Card
• Voter's ID (COMELEC-issued)

You may also be asked to submit a selfie holding your ID and a recent proof of address (utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one active 90gili account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any winnings being forfeited. If you have forgotten your login details, use the password reset function on the login page or contact our support team at [email protected].

Visit the 90gili Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a secure password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Email [email protected] and our team will assist you promptly.

90gili supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank, UnionBank
• Over-the-Counter: 7-Eleven, Cebuana Lhuillier

All transactions are processed in Philippine Peso (₱). We are constantly expanding our payment options to make banking as convenient as possible for players from Manila to Davao and everywhere in between.

The minimum deposit at 90gili is ₱100 for most payment methods, including GCash and PayMaya. Some over-the-counter channels may have slightly higher minimums due to processing fees. There is no maximum deposit limit for verified accounts, though we encourage all players to set personal deposit limits through our responsible gaming tools to stay within their budget.

GCash deposits at 90gili are processed instantly in most cases — your balance should update within seconds of completing the transaction. If your deposit has not reflected after 15 minutes, please take a screenshot of your GCash transaction confirmation and send it to [email protected]. Our team will investigate and resolve the issue as quickly as possible.

90gili does not charge any fees on deposits made via GCash, PayMaya, or online banking. However, some over-the-counter payment channels such as 7-Eleven and Cebuana Lhuillier may apply their own service fees, which are set by those providers and are outside 90gili's control. We recommend using GCash or PayMaya for the fastest, fee-free deposit experience.

To withdraw your winnings, log in to your 90gili account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash is the most popular among Filipino players for its speed), enter the amount you wish to cash out, and confirm the request. Make sure your account has completed KYC verification — unverified accounts cannot process withdrawals. Minimum withdrawal is ₱200.

GCash and PayMaya withdrawals are typically processed within 1–3 hours during business hours. Bank transfers to BPI, BDO, Metrobank, and UnionBank usually take 1–2 business days depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You will receive an email notification once your withdrawal has been approved and sent.

Withdrawals may be placed on hold for several reasons:

• Your KYC verification has not been completed or is still under review.
• You have an active bonus with wagering requirements that have not yet been met.
• Our security team has flagged the transaction for a routine review.
• The withdrawal amount exceeds your daily limit and requires additional verification.

If your withdrawal has been pending for more than 24 hours without explanation, please contact [email protected] with your transaction reference number.

90gili offers a generous welcome package for new Filipino players. After completing registration and your first deposit, you'll be eligible for a welcome bonus credited directly to your account. The exact offer may vary — check the promotions section after logging in for the most current details. All bonuses are subject to wagering requirements before winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms carefully.

Yes! 90gili rewards loyal players through a tiered VIP programme. As you play more, you accumulate loyalty points that unlock higher VIP tiers — each with better perks including higher withdrawal limits, dedicated account managers, exclusive reload bonuses, and priority customer support. High-roller players from Makati, BGC, and across the Philippines enjoy some of the most competitive VIP benefits in the Philippine online gaming market. Log in to your account to check your current VIP status and progress.

90gili offers over 1,200 games across multiple categories:

• Slots: Classic reels, video slots, jackpot slots, and Megaways titles from top providers.
• Bingo: Multiple bingo variants with live draws and chat features.
• Live Casino: Real-time games with live dealers including baccarat, roulette, blackjack, and Dragon Tiger.
• Table Games: Digital versions of poker, blackjack, and roulette.
• Specialty Games: Including Dragon of Demons and other exclusive titles.

New games are added regularly — check the 90gili Casino page for the latest additions.

Absolutely. 90gili is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit 90gili.com on your phone's browser and log in to access the full game library. The mobile experience is smooth and responsive, whether you're playing slots on your commute in Quezon City or enjoying live bingo from home in Cebu.

Yes. All games on the 90gili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are internationally recognised studios that undergo regular independent audits. 90gili operates in alignment with PAGCOR guidelines, which require fair gaming standards for all licensed platforms serving Filipino players.

Log in to your 90gili account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso. Limits take effect immediately when reduced. Increases to existing limits require a 24-hour cooling-off period before they apply — this gives you time to reconsider. We strongly encourage all players to use these tools to keep gaming fun and within their means.

If you feel you need a break from gaming, 90gili offers self-exclusion options ranging from a short cooling-off period to permanent account closure. To request self-exclusion, email [email protected] with the subject "Self-Exclusion Request" and include your registered name, email, and the exclusion duration you prefer. Your account will be suspended within 24 hours of verification. For more details, visit our Responsible Gaming page.

Yes. 90gili uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. We follow strict data protection practices in line with the Philippine Data Privacy Act of 2012. For full details on how we handle your data, please read our Privacy Policy.