Player Wellbeing

Responsible Gaming at 90gili

At 90gili, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to enjoy our platform responsibly.

21+

The 90gili Platform is strictly for players aged 21 years and above. This is a firm requirement under Philippine gaming regulations. We enforce this rule without exception — for your protection and the protection of minors.

Gaming Should Always Be Entertainment

For most players across Metro Manila, Cebu, Davao, and the rest of the Philippines, online gaming at 90gili is a fun and exciting way to unwind. But we also know that for some people, gambling can become more than just a pastime — and that's something we take seriously.

90gili has built a comprehensive responsible gaming framework that gives you full control over your gaming activity. From deposit limits and session reminders to cooling-off periods and permanent self-exclusion, our tools are designed to keep you in the driver's seat at all times.

We also work in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines on player protection, and we encourage any player who feels their gaming is becoming a problem to reach out to us or to seek professional support without hesitation.

Remember: Gambling is a form of entertainment, not a way to earn income or solve financial problems. Always set a budget before you play, and never chase your losses. If gaming stops being fun, it's time to take a break.
Player Protection

Robust safeguards built into every 90gili account to keep your gaming safe and controlled.

Session Limits

Set daily, weekly, or monthly time limits so you never lose track of how long you've been playing.

Deposit Limits

Cap your deposits in PHP to stay within your personal budget — adjustments take effect immediately.

Self-Exclusion

Take a break for days, weeks, months, or permanently — we will enforce it without question.


Your Responsible Gaming Toolkit

90gili gives every registered player access to a full suite of responsible gaming tools — all available directly from your account settings, free of charge.

Deposit Limits

Set a maximum deposit amount per day, week, or month in Philippine Peso (₱). Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit instantly; increases take 24 hours to take effect to give you time to reconsider.

Loss Limits

Define the maximum amount you are comfortable losing over a set period. When your loss limit is reached, your account will be temporarily restricted from further wagering until the period resets. This tool is especially useful for players who want a hard financial safety net.

Session Time Reminders

Set a session duration limit and 90gili will send you a notification when your time is up. You can choose to continue or log out — but the reminder ensures you are always aware of how long you have been playing, helping you stay mindful of your time.

Cooling-Off Period

Need a short break? A cooling-off period temporarily suspends your account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you will not be able to log in, deposit, or place bets. Promotional communications will also be paused.

Self-Exclusion

If you feel you need a longer break, self-exclusion allows you to close your 90gili account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will be removed from all marketing lists. Contact [email protected] to request self-exclusion.

Reality Check

Enable reality check notifications to receive regular pop-up reminders showing how long you have been playing and your net gaming activity for the session. These prompts appear at intervals you choose and encourage you to pause and reflect before continuing.


How to Request Self-Exclusion

Requesting self-exclusion at 90gili is straightforward. Here's how to do it:

1
Contact Our Support Team

Send an email to [email protected] with the subject line "Self-Exclusion Request." Include your registered full name, email address, and the exclusion period you are requesting (e.g., 6 months, 1 year, or permanent).

2
Identity Verification

Our team will verify your identity to ensure the request is coming from the account holder. This step protects you from unauthorised exclusion requests and ensures the process is applied to the correct account.

3
Account Suspension Confirmed

Once verified, your 90gili account will be suspended within 24 hours. You will receive a confirmation email. All marketing communications will be stopped immediately upon receipt of your request.

4
Reinstatement (Non-Permanent Only)

After your chosen exclusion period has fully elapsed, you may contact our support team to request reinstatement. A mandatory 24-hour cooling-off period applies before your account is reactivated. Permanent exclusions cannot be reversed.

Important: During your self-exclusion period, please do not attempt to open a new 90gili account. Doing so is a violation of our Terms & Conditions and any winnings generated during an active exclusion period will be forfeited.

Warning Signs of Problem Gambling

Honest self-reflection is the first step. Ask yourself these questions:

Do you find yourself spending more money on gaming than you originally planned or can afford?

Do you chase losses — continuing to play in an attempt to win back money you have already lost?

Has gaming started to affect your relationships with family, friends, or colleagues in Manila, Cebu, or wherever you are based?

Do you feel restless, irritable, or anxious when you are not able to play?

Have you borrowed money, sold possessions, or neglected bills in order to fund your gaming activity?

Do you hide your gaming activity from people close to you, or feel guilty or ashamed after playing?

Have you tried to cut back or stop gambling but found it difficult or impossible to do so?

If you answered yes to two or more of these questions, we strongly encourage you to use our self-exclusion tools and seek support. You are not alone — help is available.


21+ Age Verification Policy

Philippine law and PAGCOR regulations require that all players on casino-style gaming platforms be at least 21 years of age. At 90gili, we enforce this requirement rigorously through our Know Your Customer (KYC) verification process.

Every new 90gili account must complete identity verification before deposits or withdrawals are processed. Accepted documents include:

  • Philippine Passport
  • Driver's Licence issued by the LTO
  • PhilSys National ID
  • SSS ID or UMID Card
  • Voter's ID issued by COMELEC

If we have any reason to suspect that a player is under 21 years of age , their account will be immediately suspended pending verification. Any winnings accumulated prior to age verification being completed may be withheld.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on 90gili, please contact us immediately at [email protected].

Mandatory KYC Verification

All 90gili accounts must submit a valid government-issued Philippine ID before full account access is granted. Age verification is non-negotiable — no exceptions.

Zero Tolerance for Underage Play

Any account found to belong to a player under 21 will be permanently closed, all funds returned, and the matter reported to the appropriate Philippine authorities in accordance with our legal obligations.


Get Help & Support

You don't have to face problem gambling alone. These resources are available to Filipino players who need support.

90gili Support Team

Our responsible gaming team is available 24/7. Reach us at [email protected] for confidential assistance with any gaming concern.

PAGCOR Player Protection

The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators in the Philippines. Contact PAGCOR for regulatory concerns.

NCMH Helpline

The National Center for Mental Health (NCMH) in the Philippines provides free mental health support. Their crisis hotline is available to anyone struggling with gambling-related distress.

Gamblers Anonymous PH

Gamblers Anonymous Philippines offers peer support groups and a 12-step recovery programme for individuals and families affected by problem gambling across the country.

90gili's Commitment: We are committed to operating a safe, fair, and responsible gaming environment for all Filipino players. Responsible gaming is not just a regulatory requirement for us — it is a core value. If you ever feel that your gaming is getting out of hand, please use our tools or reach out to our team. We are here to help, not to judge.
Play Responsibly

Enjoy 90gili — On Your Terms

Gaming at 90gili is best enjoyed when it's fun, controlled, and within your means. Set your limits, use our tools, and play with confidence. Must be 21 or older to register.

21+ only. Gambling can be addictive. Please play within your means.